Privacy & Communication Policy

Information We Collect

We may collect the following information when you contact us, request a quote, schedule a service, or use our website:

• Contact information: name, phone number, email address, and property address
• Service information: details about your roofing needs, property type, and service history
• Communication records: records of phone calls, text messages, and emails exchanged between you and our team
• Website data: IP address, browser type, pages visited, and other standard analytics data collected through cookies or similar technologies

How We Use Your Information

• To provide roofing estimates, schedule services, and complete work you've requested
• To communicate with you about your project, including appointment reminders and status updates
• To send follow-up communications such as satisfaction surveys or maintenance reminders
• To process payments and financing applications (through our partner Enhancify)
• To improve our services and website experience
• To comply with legal obligations

Phone Communication Policy

When you provide your phone number to French Roofing, we may use it to:

• Return your call or respond to your inquiry
• Confirm or reschedule appointments
• Provide project updates and status notifications
• Follow up after service completion

We do not use auto-dialers or robocalls. All phone communication comes directly from our team. If you prefer not to receive phone calls, please let us know and we will communicate via your preferred method.

SMS / Text Messaging Policy

Information Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share limited information with:

• Service platforms: Housecall Pro (our scheduling and invoicing platform) to manage your project and communications
• Financing partner: Enhancify, only when you choose to apply for financing - subject to their own privacy policy
• Material suppliers and subcontractors: only the minimum information necessary to complete your roofing project
• Legal compliance: if required by law, court order, or government regulation

We do not share your phone number or personal information with marketing companies, data brokers, or any unrelated third parties.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Customer data is stored in secure, industry-standard platforms (Housecall Pro) with appropriate access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain warranty records, and comply with legal obligations. If you request deletion of your data, we will remove it from our active systems within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (such as warranty documentation).

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of text messages at any time by replying STOP
• Request that we communicate via a specific method (phone, email, or text)

To exercise any of these rights, contact us at 971-376-8722 or hello@frenchroofing.com.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and collect anonymous usage data. This may include pages visited, time on site, and referral sources. You can control cookie preferences through your browser settings. We do not use cookies to collect personally identifiable information without your consent.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.