Customer Frequently Asked Questions

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Q: Are you Licensed, Bonded & Insured?

A: Yes. French Construction LLC contractor license number is 203933. Our license status can be further verified on the state website here. French Construction LLC bond & insurance is provided by JMB Insurance; We can list any customer as additionally insured as needed.

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Q: Do you have experience with my type of roof?

A: French Construction crew brings 30+ years experience to residential & commercial roofing. We install standard composition, tile, cedar shake, metal & flat roofs & can provide specific details on similar jobs by request.

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Q: What Materials Will You Use, and Why?

A: French Construction typically uses Certainteed Landmark roofing shingles. All crew members have completed necessary training with Certainteed to provide Certainteed's warranties. There are multiple products available, we've chosen this product as a median cost solution with 25 year warranty.

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Q: What Warranties or Guarantees Do You Offer?

A: In addition to the material warranty, French Construction includes a 5 year Workmanship Warranty on all roof replacements; 10 Year Workmanship Warranty is available with an upgrade to Presidential shingles.

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Q: What is the Project Timeline, and How do you Communicate Updates?

A: Most roof replacements take 2-4 days to complete depending on roof size and complexity of the job. Jobs can be delayed by weather or staff injury/illness. Should a delay occur, our Crew Lead will reach out to explain the situation and adjusted timeline as soon as the delay is determined. Most repairs are completed within 1 day.

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Q: Do you have Any Certificates or Accreditations?

A: All crew members are certified installers for CertainTeed & GAF roofing products.

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Q: How Will you Protect my Property During the Project?

A: On day 1 of the project, our crew will move any lawn furniture, planted pots, or other moveable items away from the house. We'll cover bushes, trees, and flowerbeds with drop clothes & cover doors & windows with protective sheets. Each day, the worksite will be cleared of fallen debris. A final job site clean up includes detailed sweep of exterior to clear small items, nails or other debris and return moved items to their original placement.

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Q: Who will be Supervising the Project and How Can I Reach Them?

A: Each job includes a Project Manager, typically Sean French - Owner / Operator of French Roofing. He ensures timeline and material for each job. In addition, a Crew Lead is assigned to oversee the day to day installation, worksite cleanliness and safety. You will have phone numbers for each & can reach out anytime with questions or concerns.

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Q: Can you provide References or Customer Reviews?

A: Reviews are listed below. We will provide past customer references by request to ensure we provide references who had similar project type to yours.

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Q: What is the Payment Schedule / Do you Require a deposit?

A: All roof replacements and roof repairs require 50% down payment to secure project start date on the work schedule and final 50% upon completion and final inspection.

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